Shipping policy

We work with reliable courier partners to ensure timely delivery of your order.

• Processing time: 1–3 business days

• Estimated delivery time: 2–8 business days (depending on location)
• Delivery is made Monday to Friday, excluding public holidays
• Once your order is dispatched, tracking details will be sent via email
  

Please note that delivery times may vary during peak periods, promotions, or due to unforeseen courier delays.

Once your order has been successfully delivered to the shipping address provided at checkout, responsibility for the parcel transfers to the customer.

OUMÉ is not liable for:

• Parcels marked as delivered by the courier but not received
• Parcels lost or stolen after delivery (e.g. from mailboxes, porches, or reception areas)
• Delivery issues caused by incorrect or incomplete shipping addresses
  

Customers are strongly advised to ensure shipping details are accurate at checkout.